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SHIPPING & RETURNS

SHIPPING POLICY

At Backwood Candle Company, we are committed to getting your handcrafted candles to you as quickly and efficiently as possible. Here are the details regarding our shipping policy:

Shipping Options:

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  1. We offer several shipping options to meet your needs, including standard and expedited shipping.

 

Free Shipping:

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  1. Enjoy free shipping on all orders over $50 within the contiguous United States! This is our way of saying thank you for choosing Backwood Candle Company and for supporting small businesses.

 

Processing Time:

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  1. All orders are typically processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package's journey.

 

Shipping Rates:

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  1. For orders under $50, flat-rate shipping fees will apply based on your location and selected shipping method. Rates will be calculated at checkout for your convenience.

 

Delivery Times:

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  1. Delivery times may vary based on your location and the shipping method chosen. Standard shipping usually takes between 3-7 business days for delivery, while expedited options are available for faster service.

 

International Shipping:

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  1. Currently, we only ship within the United States. We hope to expand our shipping options in the future!

 

Order Tracking:

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  1. Once your order has been shipped, you will receive an email with tracking information so you can follow your candle's journey to your doorstep!

 

Customer Support:

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  1. If you have any questions or concerns about your order, please feel free to reach out to our customer service team at backwoodcandlessc@gmail.com. We’re here to help!

 

Thank you for supporting Backwood Candle Company! We can’t wait for you to experience the warmth and charm of our handmade candles.

RETURN & EXCHANGE POLICY

At Backwood Candle Company, your satisfaction is our top priority. We strive to ensure that you are happy with your purchase. However, if you encounter any issues, please refer to our return policy outlined below:

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Returns:

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  1. You may return unused and unopened candles within 7 days of purchase for a full refund.

  2. To be eligible for a return, the item must be in its original packaging and in the same condition as when you received it.

 

Exchanges:

  1. If you would like to exchange your candle for a different scent or product, please contact us within 7 days of your purchase. Exchanges are subject to product availability.

 

Damaged or Defective Items:

  1. If your candle arrives damaged or defective, please contact us immediately upon receipt. We will work to resolve the issue by offering a replacement or full refund, depending on your preference.

  2. Please provide photos of the damaged item and packaging to facilitate the return process.

 

Return Process:

 

To initiate a return or exchange, please contact our customer service team at backwoodcandlessc@gmail.com with your order details.

We will provide you with a return authorization and details on how to send the item back.

Once we receive the returned item, we will process your refund or exchange within 5-7 business days.

 

Note:

  1. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (e.g., receiving the wrong item).

  2. Original shipping fees are non-refundable.

 

Thank you for choosing Backwood Candle Company! If you have any questions or need assistance with your return, please don’t hesitate to reach out to us. We’re here to help!

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